Shipping & Returns

Shipping Information

At Lumière, every order is carefully prepared and packaged to ensure it arrives in perfect condition. All candles are hand-poured in small batches and inspected before shipment.

Processing Time

Orders are typically processed within 1–3 business days. During seasonal launches, promotions, or holiday periods, processing times may be slightly longer.

Domestic Shipping

Standard shipping is available for all domestic orders. Delivery times generally range between 3–7 business days depending on your location.

International Shipping

We proudly ship to select international destinations. Delivery times vary by country and customs processing requirements. Customers are responsible for any applicable duties, taxes, or import fees.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information so you can monitor your delivery.

Returns & Exchanges

We want you to love every Lumière purchase.

If your order arrives damaged or defective, please contact our support team within 7 days of delivery with photographs of the item and packaging.

Eligibility

To qualify for a return or exchange:

• Items must be unused and in their original packaging.

• Return requests must be submitted within 14 days of delivery.

• Proof of purchase is required.

Non-Returnable Items

Due to the nature of our products, we cannot accept returns on used candles, personalized items, gift cards, or final sale products.

Refunds

Once your return has been received and inspected, eligible refunds will be processed to the original payment method. Please allow 5–10 business days for the refund to appear on your statement.

For any questions regarding shipping or returns, please contact our customer care team.